Terms & Policies

Terms and Policies for participants

Welcome to Patois Creative Studio! To ensure a smooth and enjoyable experience for all our guests, we kindly ask that you review our terms and policies based on what type of participant you are:

Terms and conditions for parents

terms and conditions for adults

It outlines important details regarding workshop bookings, cancellations, refunds, studio rental agreements, safety guidelines, and the use of tools and materials within the studio. By participating in our workshops or renting our space, you agree to adhere to these terms. We strive to maintain a creative, safe, and welcoming environment for all, and we appreciate your cooperation.

Please also review the "Procedures for Entering" and "Procedures for Exiting the Studio" found below before booking, and feel free to contact us with any questions.

Procedure for Entering the Studio (Before the Session)

1. Arrival and Check-in:

It is recommended that you arrive at least 15 minutes before the start of your session to check-in.
Upon entering the studio, adult participants or parents of children participants being dropped off should first sign in at the check-in corner.
Confirmation: Verify your name on the sign-in sheet and forms provided. Any outstanding balance or signing of registration forms can be handled here if needed.

2. Apron and Name Tag:

Name Tag: Collect a name tag from the check-in corner, fill it out with your first name (or preferred name) using the write-erase markers provided, and take it with you to be placed on the apron in a visible spot.
Apron: After confirmation, participants will be directed to choose a station on the work table where a clean freshly laundered folded apron will be waiting. Aprons are provided for protection during crafting activities and must always be worn during workshop sessions.

3. Special Materials for Specific Sessions:

Science Day for Kids: If it’s a science-themed day, participants should collect goggles from the designated station. This is especially important for safety during any potentially messy activities.
Candle-Making Sessions: Participants will be provided protective gloves for candle-making. Gloves should always be worn during the candle-making process to ensure safety and avoid burns.

4. Storage of Personal Belongings:

If participants have any personal belongings (bags, jackets, etc.), they should be stored in the lockers located in the side room. Participants should ensure that all valuables are securely stored.

5. Drinks and Personal Items at the Worktable:

Drinks should be in closed containers (bottles with lids, cups with lids, etc.). Avoid open cups to prevent spills.
Participants should place their drinks on the designated spots of the worktable.

6. Choosing a Spot at the Table:

After settling in, participants should choose a spot at the worktable. Staff will guide you if needed, but participants are encouraged to pick a comfortable seat.

7. Optional, but Important:

If there are any specific instructions or guidelines for the session (e.g., safety precautions or instructions for crafting), please take a moment to review them or ask staff for clarification before starting.

Procedure After the Session (When the Session Ends)

1. Returning Items:

Aprons: After the session ends, participants should remove their aprons and return them to the designated bins.
Name Tags: Participants should remove their name tags and place them in the designated name tag collection box or return them for recycling.
Goggles (if given for Science Day): If goggles were used, they should be returned to the goggle collection area for cleaning and recycling.
Gloves (if provided for candle-making): Protective gloves used during the candle-making session must be returned to the staff for recycling or disposal.

2. Collecting Crafted Items:

Crafted Items: Participants should collect their crafted items from the designated collection area to take home. Ensure all personal items, such as labels or tools used for crafting, are removed before departure.

3. Personal Belongings:

Participants should gather their personal belongings from the locker room or storage area where they stored them before the session.
It is essential to check all areas to ensure nothing is left behind (bags, jackets, etc.)

4. Sign-out Process (for Children):

If a parent/guardian is collecting a child, the parent/guardian must go to the sign-out station to officially sign out their child.
After this sign-out process is completed, the child will be handed over to the authorized individual.
If an ID check is required for a parent/guardian, it should be performed at this stage.

5. Leaving the Table:

Participants must leave their worktable as is—studio staff will take care of cleaning up and disposing of any waste.
Clean-up: Please do not attempt to clean the table or throw away any materials, as this will be handled by the staff after the session.

6. Final Exit:

Once all belongings are collected, the participant is free to exit through the main entrance. If there are any issues or concerns, participants should speak with the staff before leaving.

7. Feedback/Questions:

If participants have any feedback about the session or additional questions, they are encouraged to ask staff before leaving or leave their feedback at the designated feedback station.

8. Safety & Studio Protocol:

Security: Ensure that any personal items are always secured in lockers. The studio is not responsible for lost or stolen items once a session is over.

Safety: Always adhere to the studio’s safety guidelines, especially when handling equipment or materials that could be hazardous. Staff will guide participants through any necessary precautions before and during the session.